In response to the Covid-19 pandemic, we want to do our part to help keep our community and our employees safe.  We are following all of the local and federal recommendations and guidelines. We have made the following adjustments to our business practices and offerings to keep all of our guests safe. We will continue to make changes and adjustments to provide the best guest experience as we move forward.

Do guests need to wear masks?
Masks are currently required in Massachusetts in indoor public areas. Masks are not required when seated for breakfast, however, they must be worn when ordering.  Masks are not required in the Moby Dick Pub when seated. Masks are not required in the Indoor Pool when seated or swimming. We do recommend the use of masks in any area that customers cannot maintain social distancing recommendations. Don’t worry, if you forgot or lost your favorite fashionable mask, we have disposable ones available complimentary! Bayside employees are required to wear masks and or are behind glass barriers.

Do we accept cash as payment?
We prefer credit cards, but yes, we do accept cash.

Will our bars be open?
The Moby Dick Pub is currently open Fridays, Saturdays, and Holiday and Vacation periods until 11pm. A light menu is available which can be enjoyed on-premises or for take-out.  Guests are welcome to take their food or beverages and enjoy them anywhere on the property including the pool areas, patio, beach, fire pit, hospitality room, and guestrooms. 

What hotel amenities can we use?
Fitness Center, Indoor Pool, Family Fun Center and Breakfast Room are open with limited capacity. We have made efforts to make more space to allow guests to social distance. We expect guests to be considerate and self-police themselves. We reserve the right to close any area that we feel is overcrowded or unsafe.

What should we do if we feel uncomfortable?

We understand that these are uncertain times and that people have different worries and concerns. We ask that customers are considerate to others and self-police themselves. We appreciate customers telling us their concerns and suggestions, and we will do our best to address them. If at any time a customer feels uncomfortable or changes their mind about staying, we will offer a full refund for the unused portion of their stay with no questions asked.

What is your cancellation policy? 

We have updated our Cancellation Policy to No Fees if you cancel by 6pm Day of Arrival when you Book Direct. (Exception: Whirlpool Suites must be canceled by 6pm – 1 day prior to arrival.)  Please Note: If your reservation was booked through a 3rd party such as Expedia, Hotels.com., Booking.com, Groupon, etc… You must change or cancel your reservation directly through their website and are subject to their terms and conditions.

I’m Traveling from out of state, can I still stay at the hotel?

Yes. Visitors from low-risk States have no current restrictions.  Visitors from high-risk states are required to fill out a Massachusetts Travel Form on-line prior to arrival.