Hotel Policies

HOTEL POLICIES

RATES:

Rates assume double occupancy and are per room, per night plus 14.45% State Tax.

ARRIVAL GUARANTEE:

All reservations must be guaranteed with a valid credit or debit card or an advance deposit must be made with a check or money order. Personal checks must be received at least 14 days prior to arrival.

PERSONAL CHECKS:

Sorry, personal checks are not accepted on arrival. 

UNDER 21 POLICY:

No person or persons under the age of 21 will be permitted to stay or make a reservation at our hotel unless accompanied by a parent or guardian for the duration of their visit. 

CHECK-IN / CHECK-OUT TIME:

Any time after 3pm / Anytime before 11am

Please let us know if you expect to check-in later than 11pm

OCCUPANCY:

Rates are based on 2 adults. Children are free when accompanied by an adult. Additional charges apply for cots, cribs,and additional adults. Maximum occupancy per room is 5. Connecting rooms are available for larger families.

CANCELLATION POLICY:

No Fees for Cancellations made by 6pm – 3 days prior to your scheduled arrival. Cancellations made within this period will be charged a $50 cancellation fee. No shows will be charged for the first night and the remainder of the reservation will be cancelled.  No cancellation fee will be charged to any cancellations made due to unsafe travel conditions.

EARLY DEPARTURES:

$50 Fee will be charged for early departures. 

PETS:

Sorry, we are unable to accommodate pets. Please inquire about kennels

SMOKING POLICY:

All of our guest rooms are Non Smoking.  $350 cleaning fee will be charged to guests who choose to smoke in their room.

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ABOUT US

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Contact

  • 225 Rte 28,
    West Yarmouth, MA 02673
  • vacation@baysideresort.com
  • 508.775.5669
    Front Desk
  • 800.243.1114
    Reservations

SAVE 10% & Get Perks

Only when you Book Direct.
Use the code
DIRECT
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BOOK DIRECT

Up to 10% Off Room Rate

By booking direct, we pass on any costs associated with other 3rd party booking sites directly to our customers

Best Rate Guarantee

Find a cheaper rate on another website? We will match it and take an additional 10% off.

Priority Early Check In

When you book direct, we’ll make sure your room is on a priority list for earlier check-in’s

Free WELCOME COCKTAILS

2 Free cocktails available at Moby Dick Pub,
Red face Jacks Sports Pub or Bellyflopper’s Pool Bar.

Local Dinner Discounts

Dinner Coupons are provided to Local’s favorite restaurants.

Free Cancellation

Cancellation is free, as long as it’s completed by 6pm
1 day prior to your check-in date.

No Service Fees

There are no fees, service charges or
commissions like other Booking Sites.

Save Now, Pay Later

We don’t charge your credit card for reservations.
Only when you arrive.

Updated 6/3/2020

We are working hard to create the safest and best guest experience within this changing landscape!

In response to the Covid-19 pandemic, we want to do our part to help keep our community and our employees safe.  We are following all of the local and federal recommendations and guidelines. We have made the following adjustments to our business practices and offerings to keep all of our guests safe. We will continue to make changes and adjustments to provide the best guest experience as we move foward.

What to expect during your stay...

Low Contact Check-In / Check-Out – There is no need to sign any documents, simply come to the desk to slide your card and pick up your keycards. At check-out, let us know when you’re leaving, leave your keys in your room, and we’ll email you a receipt.

 

No Daily Housekeeping – Please call the Front Desk with requests, and items will be delivered to your room. Please let us know if you need any employee assistance.

 

Breakfast – We offer a limited take-out style breakfast from 7-10am. Enjoy breakfast in your room or limited seating is available in the Nantucket Room, Patio, Beach, or Outdoor Pool.

 

Indoor Pool – Open 9am – 11pm with limited capacity.

 

Fitness Center – Open 7am – 10pm with limited capacity.

 

Arcade & family Fun Center – Open 7am – 10pm with limited capacity.

 

Outdoor Pool – Open 9am – Dusk (Weather Permitting)

 

Moby Dick Pub / Bellyfloppers Pool Bar – Expected to open Fri, June 12

 

Local Restaurants – Currently Take Out Only – Expected to Open Mon, June 8

What we're doing to keep you safe...

Hygiene Protocols – We have added more sanitation stations for employees and guests throughout the property. Our staff is wearing PPE for your protection.

 

Staff Training and Screening – We have provided the most up to date information and training on policies and procedures on keeping both employees and guests safe. This includes daily self-screening at home including temperature and symptom checks.

 

Cleaning and Disinfecting – All Guestrooms and public areas are cleaned and sanitized with hospital-grade disinfectants. We have removed many non-essential items from guestrooms. We have increased the frequency of sanitizing surfaces that are being touched, especially our entrance doors, lobby, door knobs, stair rails and counters.

 

Social Distancing – We expect guests to self-police themselves. As much as possible, we have made more space to allow for guests to maintain safe distances.

Answers to common questions...

Do guests need to wear masks?
We recommend the use of masks in any area that customers can not maintain social distancing recommendations, but we do not require them. Bayside employees are required to wear masks.

 

Do we accept cash as payment?
We prefer credit cards, but yes, we do accept cash.

 

When will our bars be open?
We are awaiting guidelines for Phase 2 re-opening. We expect that as of Fri, June 12 the Moby Dick Pub will be allowed to serve drinks for Take Out only. We expect that Bellyfloppers Pool bar will be allowed to be fully open. Please understand that our bars may not open on certain days due to low occupancy or employee availability. Guests are welcome to bring their own food and beverages and enjoy them anywhere on the property including the pool areas, patio, beach, firepit and hospitality room. There are many restaurants providing delivery or take-out of food and alcoholic beverages.

 

What hotel amenities can we use?
The Outdoor Pool, Fitness Center, Indoor Pool, Game Room and Breakfast Room are open with limited capacity. We have made efforts to make more space to allow guests to social distance. We expect guests to be considerate and self-police themselves. We reserve the right to close any area that we feel is overcrowded or unsafe.

 

What should we do if we feel uncomfortable?
We understand that these are uncertain times and that people have different worries and concerns. We ask that customers are considerate to others and self-police themselves. We appreciate customers telling us their concerns and suggestions, and we will do out best to address them. If at any time a customer feels uncomfortable or changes their mind about staying, we will offer a full refund for the unused portion of their stay with no questions asked.

 

What is your cancellation policy?

We have updated our Cancellation Policy to No Fees if you cancel by 6pm Day of Arrival when you Book Direct.  Please Note: If your reservation was booked through a 3rd party such as Expedia, Hotels.com., Booking.com, Groupon, etc… You must change or cancel your reservation directly through their website and are subject to their terms and conditions.