Hotel Policies

HOTEL POLICIES

RATES:

Rates assume double occupancy and are per room, per night plus 14.45% State Tax.

ARRIVAL GUARANTEE:

All reservations must be guaranteed with a valid credit or debit card or an advance deposit must be made with a check or money order. Personal checks must be received at least 14 days prior to arrival.

PERSONAL CHECKS:

Sorry, personal checks are not accepted on arrival. 

UNDER 21 POLICY:

No person or persons under the age of 21 will be permitted to stay or make a reservation at our hotel unless accompanied by a parent or guardian for the duration of their visit. 

CHECK-IN / CHECK-OUT TIME:

Any time after 3pm / Anytime before 11am

Please let us know if you expect to check-in later than 11pm

OCCUPANCY:

Rates are based on 2 adults. Children are free when accompanied by an adult. Additional charges apply for cots, cribs,and additional adults. Maximum occupancy per room is 5. Connecting rooms are available for larger families.

CANCELLATION POLICY:

No Fees for Cancellations made by 6pm – 3 days prior to your scheduled arrival. Cancellations made within this period will be charged a $50 cancellation fee. No shows will be charged for the first night and the remainder of the reservation will be cancelled.  No cancellation fee will be charged to any cancellations made due to unsafe travel conditions.

EARLY DEPARTURES:

$50 Fee will be charged for early departures. 

PETS:

Sorry, we are unable to accommodate pets. Please inquire about kennels

SMOKING POLICY:

All of our guest rooms are Non Smoking.  $350 cleaning fee will be charged to guests who choose to smoke in their room.

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ABOUT US

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Contact

  • 225 Rte 28,
    West Yarmouth, MA 02673
  • vacation@baysideresort.com
  • 508.775.5669
    Front Desk
  • 800.243.1114
    Reservations

SAVE 10% and Get Perks

Only when you Book Direct.
Use the code
“DIRECT”
at checkout
BOOK DIRECT

Up to 10% Off Room Rate

By booking direct, we pass on any costs associated with other 3rd party booking sites directly to our customers

Best Rate Guarantee

Find a cheaper rate on another website? We will match it and take an additional 10% off.

Priority Early Check In

When you book direct, we’ll make sure your room is on a priority list for earlier check-in’s

Save Now, Pay Later

We don’t charge your credit card for reservations.
Only when you arrive.

Free Cancellation

Cancellation is free, as long as it’s completed by 6pm
1 day prior to your check-in date.

Bottled Water & Dinner Discounts

Free bottled water provided in your room along with Dinner Coupons to Local’s favorite restaurants.

Discounted Getaway Packages

We make it easy!  Take advantage of our Inclusive Getaway Packages at discounted prices Only available when you Book Direct.

No Service Fees

There are no fees, service charges or
commissions like other Booking Sites.

Updated 10/21/2020

We are working hard to create the safest and best guest experience within this changing landscape!

In response to the Covid-19 pandemic, we want to do our part to help keep our community and our employees safe.  We are following all of the local and federal recommendations and guidelines. We have made the following adjustments to our business practices and offerings to keep all of our guests safe. We will continue to make changes and adjustments to provide the best guest experience as we move foward.

What to expect during your stay...

Low Contact Check-In / Check-Out – There is no need to sign any documents, simply come to the desk to slide your card and pick up your keycards. At check-out, let us know when you’re leaving, leave your keys in your room, and we’ll email you a receipt.

 

No Daily Housekeeping – Please call the Front Desk with requests, and items can be picked up or delivered to your room. Please let us know if you need any employee assistance.

 

Breakfast – Full Breakfast is available daily from 7-10am. Enjoy breakfast in your room or limited seating is available in the Nantucket Room, Patio, Beach, or Outdoor Pool.

 

Indoor Pool – Open 9am – 11pm with limited capacity. Our hot tub is currently closed.

 

Outdoor Pool – Closed for the Season

 

Family Fun Center & Fitness Center – Open 7am – 10pm with limited capacity.

 

Moby Dick Pub – Open Friday 5pm – 11 pm & Saturday 12pm – 11pm

 

Bellyfloppers Pool Bar – Closed for the Season

 

Local Restaurants – Open with limited Indoor and Outdoor seating.

What we're doing to keep you safe...

Hygiene Protocols – We have added more sanitation stations for employees and guests throughout the property. Our staff is wearing PPE for your protection.

 

Staff Training and Screening – We have provided the most up to date information and training on policies and procedures on keeping both employees and guests safe. This includes daily self-screening at home including temperature and symptom checks.

 

Cleaning and Disinfecting – All Guestrooms and public areas are cleaned and sanitized with hospital-grade disinfectants. We have removed many non-essential items from guestrooms. We have increased the frequency of sanitizing surfaces that are being touched, especially our entrance doors, lobby, door knobs, stair rails and counters.

 

Social Distancing – We expect guests to self-police themselves. As much as possible, we have made more space to allow for guests to maintain safe distances.

Answers to common questions...

Do guests need to wear masks?
We recommend the use of masks in any area that customers cannot maintain social distancing recommendations. Don’t worry, if you forgot or lost your favorite fashionable mask, we have disposable ones available complimentary! Bayside employees are required to wear masks and or are behind glass barriers.

 

Do we accept cash as payment?
We prefer credit cards, but yes, we do accept cash.

 

Will our bars be open?
The Moby Dick Pub is open Fridays, Saturdays, and Holiday and Vacation periods. A light menu is available which can be enjoyed on premises or for take-out.  Guests are welcome take their food or beverages and enjoy them anywhere on the property including the pool areas, patio, beach, fire pit, hospitality room and guestrooms. 

 

What hotel amenities can we use?
Fitness Center, Indoor Pool, Family Fun Center and Breakfast Room are open with limited capacity. We have made efforts to make more space to allow guests to social distance. We expect guests to be considerate and self-police themselves. We reserve the right to close any area that we feel is overcrowded or unsafe.

 

What should we do if we feel uncomfortable?

We understand that these are uncertain times and that people have different worries and concerns. We ask that customers are considerate to others and self-police themselves. We appreciate customers telling us their concerns and suggestions, and we will do out best to address them. If at any time a customer feels uncomfortable or changes their mind about staying, we will offer a full refund for the unused portion of their stay with no questions asked.

 

What is your cancellation policy? 

We have updated our Cancellation Policy to No Fees if you cancel by 6pm Day of Arrival when you Book Direct.  Please Note: If your reservation was booked through a 3rd party such as Expedia, Hotels.com., Booking.com, Groupon, etc… You must change or cancel your reservation directly through their website and are subject to their terms and conditions.

 

I’m Traveling from out of state, can I still stay at the hotel?

Yes. Visitors from low risk States have no current restrictions.  To date this includes, CT, ME, NH, NJ, NY, VT.  Visitors from other higher-risk states are required to fill out a Massachusetts Travel Form on-line prior to arrival.